Powerful Features

Everything you need to deliver exceptional customer support across all channels

Multi-Channel Support

Manage customer conversations from email, chat, social media, and more in one unified platform.

  • Email integration
  • Live chat
  • Social media
  • SMS support

AI-Powered Automation

Let artificial intelligence handle routine tasks and provide intelligent responses to common queries.

  • Smart ticket routing
  • Auto-responders
  • Sentiment analysis
  • Suggested replies

Advanced Analytics

Get deep insights into your customer support performance with comprehensive reporting and analytics.

  • Real-time dashboards
  • Performance metrics
  • Custom reports
  • Trend analysis

Team Collaboration

Empower your support team with tools for seamless collaboration and knowledge sharing.

  • Internal notes
  • Ticket assignments
  • Knowledge base
  • Team mentions

Customizable Workflows

Create automated workflows that match your business processes and support policies.

  • Custom rules
  • Auto-escalation
  • SLA management
  • Trigger actions

Security & Compliance

Enterprise-grade security features to protect your data and maintain compliance with industry standards.

  • Data encryption
  • Access controls
  • Audit trails
  • GDPR compliance

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